Gill is our Support and Services Manager with years of experience in supporting customers and delivering high-quality service.
Holiday season support
I would like to take this opportunity on behalf of everyone here at SRO Solutions to say thank you for your continued business in 2019 and to extend a warm Seasons Greetings to you and your family.
I hope that you have the opportunity to relax and enjoy this special time of year, however, I also appreciate the importance to many of a 24 x 7 operation to meet the needs of your business. To that end, I wanted to make you aware of our business opening hours during this festive period and clarify the periods where our Support Service will be restricted to Priority 1 Critical Business impacting issues only, in line with our Service Level Agreements.
If you require to engage our Support Services please raise a support request via the client support portal. In the instance of a P1 incident, please follow this with a phone call to our support line and our Service Desk will be more than happy to assist.
SRO Client Support Portal
Phone: - +44 (0) 845 408 4250
I look forward to speaking with you in the new year and supporting you and your business in achieving a successful 2020.
Thank you so much.
Support & Services Manager
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