| Pay-As-You-Go Support Services |
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As a result of growing demand from our contacts & customers, we are pleased to announce the introduction of the SRO ‘Pay-As-You-Go Support Service' (PAYGO). Providing a support facility without any long-term obligation or contract, simply an initial charge for each separate issue and quarterly hour charging for the time taken to resolve each support issue. The service includes both remote and onsite support for various 3rd party applications together with general IT services. Following a simple online registration & authentication process, access will be made available via telephone, e-mail, internet & fax for UK office hours support and, with prior agreement, an out-of-office service is also available. As quality assurance, the service comes with a pre-defined SLA (Service Level Agreement), a knowledge base, and RCA (Root Cause Analysis) to ensure that not only do we fix each problem effectively but, with continuous improvement in mind, offer solutions that can help prevent the same issue arising again. To further compliment the service, registered customers are automatically entitled to free use of the members area of SRO Forum, always accessible via the SRO website. This we believe will allow an open discussion and self-help between users of the various systems we are all involved with.
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Further information and an outline of the service is available here.